dōTERRA Global Access: ordering where there is no market

Most people who enrol through myoils.club live in a country where dōTERRA has its own market: a local price list, a local warehouse and delivery to the door. But people also write to us from Jordan, Morocco, Serbia, Peru, Vietnam and dozens of other places where there is no dōTERRA office at all. For them there is Global Access. It works differently enough to need its own explanation, and it takes a bit of preparation, but once it is set up, ordering becomes routine.

What Global Access is

dōTERRA’s official Global Access FAQ describes it simply: members can enrol anywhere in the world and order US dōTERRA products for personal use. A Global Access Country is any country where dōTERRA has no office.

What matters most is where dōTERRA’s part of the job ends. Your order is paid in US dollars and shipped to an address in the United States. From that point on, the FAQ says, the member is responsible for the product. Everything after the US address (the forwarder, international shipping, customs in your country) is in your hands.

That is also why Global Access is not for everyone. If your country has its own market, enrol there. The UAE, Israel, Kazakhstan, Ukraine, the United Kingdom and the EU countries all have local markets with their own prices and delivery. Enrolling through Global Access from one of them only adds a second shipping leg and customs for no reason. The countries page shows which group your country belongs to.

What to prepare before enrolling

The official FAQ names two things to sort out first.

The first is a way to pay in US dollars. A Visa or Mastercard credit or debit card that works for international payments is the easiest. Ask your bank in advance whether dollar charges from a US merchant will go through.

The second is forwarding from a US address to your country. dōTERRA ships only within the United States, so you need an address there that will send the parcel on. The simplest option is a US freight forwarder: you sign up, get a personal address in the US (street, suite number, city, state, ZIP) and use it as your shipping address. The FAQ mentions that many members prefer myus.com but says any forwarder works. Some people rely on friends, family or their upline who travel to the US instead.

Before you pick a forwarder, look at two things on its site. Does it accept essential oils? They are liquids, and some services ship them only by surface mail. And does it deliver to your country at all?

How enrolment works

On myoils.club you start from the country picker on the home page. Global Access countries are listed there, and when you choose yours the official form opens with Global Access and your country preselected, and with our Enroller ID 10452588 already filled in. In the form itself these countries sit under “Other (Global Access Country)”. The step-by-step screens are in the enrollment guide.

A few fields work differently from a normal market:

• No government ID is required, but you do have to give your date of birth.
• Your home address is your real address in your own country.
• The billing address is the one linked to your card.
• For shipping, the address must be in the United States: the forwarder’s, or another one you arranged in advance.

If your country is missing from the list, the FAQ has a workaround. Select Albania, finish the enrolment, and then e-mail the Global Access team at globalaccess@doTERRA.com with the country you actually live in.

Global Access kits are priced in US dollars; you can compare them on our kits page (US prices). The calculator shows how much the wholesale price saves compared with retail.

How to order

After enrolment you order through mydoterra.com, using the shopping cart in your Virtual Office. You pay in US dollars, the order goes to your US address, and the forwarder sends the parcel on once it arrives. Each forwarder has its own process: some ship automatically, others wait for you to request shipment and pay for it.

For help, the FAQ lists US Member Services at +1-800-411-8151 and the e-mail globalaccess@doTERRA.com.

Global Access members can also join the Loyalty Rewards Program and spend their points in the Virtual Office cart, exactly as in other markets. If you order monthly, ask your forwarder about consolidation, since many let you combine several orders into one parcel.

Costs to plan for

On top of the product price you pay two more things yourself: the forwarder’s fees for receiving, storing and shipping the parcel abroad, and any import duty and taxes your country charges.

This follows directly from the rule that dōTERRA’s responsibility ends at the US address. Customs rules vary a lot between countries, both the duty-free limits and the rates, so look up your national rules before the first order rather than after the parcel is held. The article on shipping and delivery explains how Global Access delivery compares with the local markets.

The rules: personal use only

Products bought through Global Access are marked NFR, not for resale. The official FAQ spells out what that means:

• the products are for personal use;
• reselling them is not allowed unless you are authorised to and it is legal in your country;
• you may not claim that the products treat diseases;
• and you cannot present yourself as an official representative of dōTERRA.

Can you build a business through Global Access?

You can enrol as a Wellness Advocate, but the official FAQ is clear that Wellness Advocates in Global Access countries are not paid commissions in the traditional sense. Rewards accrue as an AR balance that can be spent on products; payouts beyond that are rare exceptions above $1,000. If you mainly want oils at the wholesale price, a Wholesale Customer account is enough. The difference between the two is covered in Wholesale Customer vs Wellness Advocate.

If something goes wrong

Parcel arrived damaged or incomplete? First work out at which stage it happened. Many forwarders log what arrived at the US address, and some photograph incoming parcels. If the order was already wrong or damaged on arrival there, write to US Member Services or globalaccess@doTERRA.com with the order number and photos. If the damage happened on the way from the forwarder to you, that is a claim with the forwarding company, because by then the parcel is the member’s responsibility.

Not sure whether your country belongs to Global Access or has its own market? Look it up on the countries page or write to us before enrolling. Choosing the right market at the start is much easier than moving an account later.

Questions and answers

My client lives in Jordan. Should she use Global Access or enrol in the UAE?

Global Access. Jordan is on the official list of Global Access countries, while the UAE is a separate local market meant for people who live there and receive parcels there. Enrol in the market of the country where you actually live; if that country has no dōTERRA office, Global Access is the route.

How do I share my link with someone in a country without a market?

Send them to the country picker on the home page of myoils.club: Global Access countries are listed there, and the form opens with Global Access and their country already selected. If you send your own enrolment link instead, ask the person to choose Global Access and then their country in the form, and check that your Enroller ID is filled in.

How do I order as a Global Access member?

Sign in at mydoterra.com and use the shopping cart in your Virtual Office. Pay in US dollars and enter your US forwarding address as the shipping address. Questions go to US Member Services at +1-800-411-8151 or globalaccess@doTERRA.com.

My parcel arrived with broken bottles. Who do I contact?

dōTERRA's Global Access FAQ says the order ships to a US address and from that point the member is responsible for the product. So damage on the way from the forwarder to you is a matter for the forwarding company. If the order was already wrong or damaged when it reached the US address, write to US Member Services or globalaccess@doTERRA.com with the order number and photos.

Can I earn as a Wellness Advocate in a Global Access country?

Not in the traditional sense. According to the official FAQ, Global Access Wellness Advocates do not receive commissions as cash; rewards build up as an AR balance that can be spent on products, with rare exceptions above $1,000. The program is built for personal use.

My country is not in the list. Can I still enrol?

Yes. The official FAQ says to select Albania, complete the enrolment, and then e-mail the Global Access team at globalaccess@doTERRA.com with the country you actually live in.

Who pays customs duty and the forwarder?

You do. dōTERRA's responsibility ends at the US address, so the forwarder's fees and any import duty or taxes in your country are paid by the member. Rules and thresholds differ from country to country, so check your national customs rules before the first order.

Kit or single oils — which costs less for you? Compare in the calculator →